Customer Service

Welcome to Ducati Customer Service.
This section is entirely dedicated to your needs and any kind of query you may have about Ducati. To make it easier for you to find your way around, we have created a list of the most frequently asked questions, divided into subject areas, along with their answers.

We hope you enjoy the site!

  • Products
  • 1. Are you looking for accessories for your bike?
  • 2. Are you looking for Ducati Apparel and Merchandising?
  • 3. Are you looking for information about historic Ducati bikes?
  • 4. Are you looking for spare parts catalogues?
  • 5. Are you looking for technical specifications of current models?
  • 6. Are you looking for the Owner's Manual for your bike?
  • 7. Are you looking for the Service Manual for your bike? 
  • 8. Do you wish to purchase Ducati products directly from the factory?
  • 9. Would you like to know more about motorcycle delivery time?
  • 10. Would you like to know the official list price of our bikes?
  • Company
  • 1. Are you interested in developing a Ducati licensed product or service?
  • 2. Are you looking for material for your dissertation or thesis?
  • 3. Are you looking for your nearest official Ducati dealership?
  • 4. As a DOC member I am entitled to a Welcome Kit. What's in it? When will it be delivered to me?
  • 5. I want to join a DOC but I don't know which club is nearest to me. What should I do?
  • 6. I would like to establish an official Ducati Club, what should I do?
  • 7. Would you like to become an official sponsor of Ducati Corse Teams?
  • 8. Would you like to come to Ducati to do your dissertation or thesis?
  • 9. Would you like to do an internship with Ducati?
  • 10. Would you like to visit our museum?
  • 11. Would you like to work for Ducati?

If you haven't found the answer to your question please contact us directly.
Our staff is at your full disposal from Monday through Friday from 9AM to 1PM and from 2PM till 6PM Italian Time.

You may contact us through the Universal International Toll Free Number* 00800 00 382284
The number is easy to memorize since it is the word "Ducati" as typed on your phone:

00800 00 382284
00800 00 DUCATI

If you haven't found the answer to your question, you can contact us directly by filling in the contact form.

* The call is free from both fixed and mobile phones. Some providers may block by default this type of calls or apply a per minute surcharge to the caller.
This service is not available when calling from Ireland.